Osborne will oversee the training of the entire Customer Support team which includes 50 line service technicians and 11 customer relations specialists.
From Aviation Pros: Banyan Air Service has promoted Eddie Osborne to Safety and Training Manager. In his new role, Osborne will oversee the training of the entire Customer Support team which includes 50 line service technicians and 11 customer relations specialists with the help of 6 on-the-job trainers who are responsible for onboarding and proper training of new recruits. He is also responsible for maintaining the safety standards and qualifications for Banyan’s policies and procedures, OSHA and IS-BAH certifications, SMS system, reviewing incident reports and ensuring each teammate is current with NATA and Avfuel training.
“Eddie is meticulous and always puts safety first with teammates as well as customers. He is truly passionate about providing the best service possible and goes above and beyond to earn customers for life. We look forward to Eddie leading the team to higher standards with his new role,” says Jon Tonko, Banyan’s VP of FBO Services.
Osborne has an accomplished aviation background including his A&P certification, Private Pilot License and Instrument Rating. He began his career at Banyan 15 years ago as a Line Service Technician. He was promoted to 3rd Shift Supervisor after 2 years and then to 2nd Shift Supervisor. He was an essential part of creating the training department and spearheaded the on-the-job training program at Banyan.
The complexity of Osborne's position keeps him completely involved in all aspects of the aviation industry including customer relations, quality assurance, and the attention to customer’s urgent needs while still recognizing that safety is of the most importance. Osborne encourages the team to share their ideas, suggestions, and potential solutions in order to help each teammate and the company grow.